Parlor by Hind
About Us
Welcome to Parlor by Hind, your destination for beauty and personal care in Qatar. We are committed to providing our customers with a distinctive experience by offering carefully selected products and services, with a strong focus on quality, attention to detail, and customer satisfaction.
By using the Parlor by Hind website or accessing our services, you agree to the terms and policies outlined below.
Terms & Conditions
Customers are required to provide accurate and complete information when placing an order, making a booking, or contacting the store.
Customers are responsible for reviewing their order details, including products, quantities, prices, and contact information, before completing a purchase.
All products and services displayed on the website are subject to availability. Prices, products, and services may be updated from time to time.
Product colors or details may vary slightly from the images displayed on the website due to differences in screen settings and lighting.
Salon service appointments are subject to availability and may require confirmation from the salon management.
The website must be used lawfully. Any activity that may damage the website, disrupt its services, or involve unauthorized use is prohibited.
All texts, images, logos, designs, and other content displayed on the website are owned by Parlor by Hind or used with appropriate legal rights and may not be copied, reproduced, or used without prior permission.
Parlor by Hind reserves the right to modify products, services, prices, or these terms and policies when necessary. Any updates will be published on the website.
These Terms & Conditions are governed by the applicable laws and regulations of the State of Qatar.
Privacy Policy
At Parlor by Hind, we value the privacy of our customers and are committed to protecting their personal information.
We may collect information provided by customers when using the website, placing an order, or making a booking, such as their name, phone number, email address, delivery address, order or booking details, and any other information necessary to provide our services.
The information collected may be used for the following purposes:
Processing orders and bookings.
Communicating with customers regarding their orders or appointments.
Providing customer service and support.
Improving the quality of our website and services.
Sending promotional offers and updates when the customer has provided consent, where applicable.
Complying with applicable legal and regulatory requirements.
We take appropriate measures to help protect customer information against unauthorized access, use, or disclosure.
Certain information may be shared with service providers who are necessary to complete an order or provide a service, such as delivery companies, payment service providers, or technical service providers, only to the extent necessary to fulfill the required service. We do not sell or rent customers' personal information for commercial purposes.
The website may use Cookies to improve the user experience and analyze website performance. Users may control cookies through their browser settings.
Payments made through the website are processed by the available payment service providers and may be subject to the terms and policies of the relevant payment provider.
Return & Exchange Policy
At Parlor by Hind, we strive to provide high-quality products and services. If there is an issue with a product, customers are requested to contact us as soon as possible after receiving the order.
Returns or exchanges may be accepted in the following cases:
The product arrives damaged.
The product has a clear manufacturing defect.
The customer receives a product different from the one ordered.
An error was made by Parlor by Hind while preparing the order.
Where applicable based on the nature of the product, the product must be unused and in its original condition, including its packaging and accessories.
Due to the nature of certain beauty, personal care, and cosmetic products, opened or used products may not be eligible for return or exchange, except in cases involving a defect or an incorrect order, subject to review and applicable regulations.
Customers may be required to provide photos or additional information about the product or issue to allow us to review the return or exchange request.
If a refund is approved, the amount will be refunded through the original payment method or according to the process available through the payment provider. The time required for the refund to appear in the customer's account may vary depending on the bank or payment service provider.
If the return or exchange is due to an error or defect caused by Parlor by Hind, delivery charges will be reviewed and the appropriate action will be taken based on the circumstances. For returns requested solely due to customer preference, without any defect or error, delivery charges may apply according to the applicable policy.
Cancellation & Appointment Rescheduling Policy
For salon services and appointments, customers are requested to contact Parlor by Hind as soon as possible if they wish to cancel or reschedule an appointment.
Cancellations and appointment rescheduling are subject to the terms established by the salon management and may vary depending on the type of service and the time of cancellation.
In case of a no-show without prior notice, additional conditions or charges may apply in accordance with the salon's policy.
Contact Us
If you have any questions regarding orders, products, appointments, privacy, returns, or exchanges, please contact the Parlor by Hind team through the communication channels available on the website.
Parlor by Hind – Qatar
Thank you for choosing us. We are always happy to serve you and provide you with a distinctive experience.